Honey Hot Certified · Step 3 of 4
Practical build check
The operator or field coach watches one complete Honey Hot build, start to finish, and marks each standard. All critical items must pass. Two coaching items or fewer, and the team member is certified.
Standards observed
Team member signature
Observer signature · approve in Absorb within 24 hours
Launch plan · Learning & Development
Absorb LMS rollout plan
How Honey Hot Tenders training gets built, assigned, tracked, and reported in Absorb, so every location has a certified team before launch day.
1. Audiences and assignments
| Audience | Absorb enrollment rule | What they're assigned | Due |
|---|---|---|---|
| Field team (sales & ops) | Job Title = Field Coach OR Sales Rep | Launch curriculum, plus a 5-min observer calibration video and approval rights for the practical check | L − 14 |
| Operators | Role = Operator | Launch curriculum, plus an operator launch guide (PDF), team status report, and approval rights | L − 10 |
| Store team members | Job Title = Team Member AND Brand = Golden Hen | Launch curriculum: module, then practical build check | L − 3 |
| Corporate | Department = Corporate | Module only, for product awareness | L |
Field and operators go first, so they're certified and calibrated before they certify store teams.
2. Absorb build specification
Online course: Honey Hot Tenders Launch Training
- Rise module published as SCORM 1.2; completion on complete/passed
- Knowledge checks gate progress; tracking tested in SCORM Cloud first
- Resources attached: build sheet PDFs (EN, ES, bilingual)
- Mobile-tested on iOS and Android browsers
Practical build check
- Task lesson in the same curriculum; requires approval
- Approvers: the store's operator or assigned field coach
- Observer uploads or attaches the signed checklist
- Unlocks only after the online module is complete
Certificate: Honey Hot Certified
- Awarded on curriculum completion
- Expires at the end of the LTO, so it doesn't clutter transcripts
- Shows on the learner's profile and the operator's team report
Notifications
- Enrollment: when the rule assigns the curriculum
- Reminder: 7 days and 2 days before due
- Overdue: learner plus operator; field coach copied at L − 1
- Pending approval: to approver after 24 hours
3. Timeline
- L − 6 wksDiscoveryKickoff with Culinary and Ops; confirm recipe specs, audiences, and acceptance criteria. Test-kitchen visit to film the build and photograph right vs. wrong.
- L − 5 wksDesignText storyboard and build sheet draft out for SME review (one round, 3 business days). Send build sheet copy to translation.
- L − 4 wksBuildBuild the Rise module and laminate templates. Edit build video. Configure the Absorb curriculum, certificate, rules, and notifications in staging.
- L − 3 wksQA & pilotSCORM Cloud and Absorb test-user QA for each audience. Pilot in 2 stores with operators. Bilingual operator review of the Spanish laminate. Fix and lock.
- L − 15 daysGo live: fieldEnrollment rules on for the field team. Laminates to the printer (ships L − 10).
- L − 10 daysGo live: storesRules on for operators and team members. Launch announcement goes out through operator comms and the field team.
- L − 3 daysCertifiedTarget of 95% or more certified. Field team calls operators below 80%.
- Day LLaunchHoney Hot Tenders on menus. Laminates posted at every glaze station.
- L + 2 wksMeasureCompletion, quality audit, and waste report. Learner feedback survey. Recommend fixes.
- L + 8 wksCloseCertificates expire. Retire content and archive the source files.
4. Reporting and success measures
95%+certified by L − 3, by location
0critical food-safety findings in launch audits
< 5%Honey Hot waste in weeks 1–2
4.5/5learner rating of module usefulness
A saved Absorb report (curriculum progress by location and operator) is scheduled to email field leaders every Monday and Thursday from L − 15 through launch. Weekly status covers completion versus target, open approvals, risks, and hours.
5. Risks
| Risk | Level | Mitigation |
|---|---|---|
| Recipe or portion spec changes after build | High | Spec freeze at L − 4 wks signed by Culinary. Specs live in one variable list so a change updates the module and laminate together. |
| Team members without Absorb access | Medium | Pull an access report at L − 3 wks. Operators get a QR code to the module and a paper checklist as a backup. |
| Translation turnaround or accuracy | Medium | Send copy at L − 5 wks with a glossary of locked terms. Bilingual operator review before print. |
| Approvals pile up with busy operators | Medium | Field coaches can also approve. 24-hour pending-approval notification. |
| Laminates arrive late | Low | Print-ready PDF in Absorb resources so stores can print locally. |
6. Handoff package
- Rise source file and SCORM 1.2 package
- Build sheet: editable template plus EN, ES and bilingual PDFs
- Translation glossary (locked terms)
- Practical check: printable checklist and Absorb task setup
- Absorb configuration document: rules, notifications, certificate, reports
- Build video project files and captions
- QA log and pilot feedback summary
- Content retirement checklist for L + 8 wks
Concept project. Golden Hen Kitchen, Honey Hot Tenders, and all figures are fictional.